Funko is wellknown to repair their products in their own factory and then still sell to our wholesalers. in the package (repaired) damage is not immediately visible. packages are not opened by our wholesaler and not by us. We do not reimburse (repaired) factory errors or broken parts.
So if you receive such a figure from us you get no money back. you may return, but as in the terms and conditions we will not refund return shipping free and the shipping you paid to ship the figure towards you. you will receive a credit voucher from us being sent by mail with the amount of the product (no shipping included).
Article 6.4 is revised in the Terms and conditions.
if you have doubts before you decide to buy the Funko figure ask us in advance for photos. then we can look directly at (repaired) factory damage/errors ect. if the figure shows repaired errors, then we can offering it cheaper. ie € 17.50 or 15.95 can becomes € 13.95 if indeed the photos do not show flaws. and you receive the product with flaws (its usually glue residues). Only then we will refund the difference. (Eg. At € 17.50 you get refunded € 3.55).
How do I Pay?
If you live outside Europe then only paypal is allowed.
Within Europe but outside the Netherlands you can use Sofort banking as payment method(cheaper then paypal in most cases)
People within the EU zone 1 can also pay by bank transfer.
countries available for sofort:
when do i have to pay?
please pay within 3 working days, if the payment hasn't received by then. then the products will be put back on the webshop.
do out of sale products will be back?
some are, some don't.
some might be "one of a kind" and don't return
can i send the product back if i don't like it?
Within 14 days after delivery, you can without giving a reason to return the goods (or part thereof) after notification to Aniworld4u@hotmail.com
Return should be done in the original package, in the original condition in which the goods are delivered. If it appears that the goods have been used or damaged, the right of rescission expires. Aniworld4u will be within 30 days of receipt of the goods, the purchase price excluding the shipping refund to you. Shipping costs of the return of goods is entirely at the expense of the buyer.
4.2 right of withdrawal does not apply to:
• services where performance, with the consent of the consumer, is running for the period of 14 days
• goods or services whose price depends on fluctuations in the financial market, which the supplier has no influence
• goods which are manufactured according to specifications of the consumer, such as customization, or clearly personalized character
• for goods or services that can not be returned because of their nature, for example for hygiene or spoil or age quickly
• Audio and video recordings, dvd's and computer software which the consumer has broken the seal
• Products that are damaged and not reported immediately arrived on the day of delivery. If you wait longer that will invalidate the right of withdrawal and counts as a used product and can not be returned or are eligible for a fee. Birthday gifts always check yourself first.
• in plushes that are delivered with hang tag if they are removed, we can no longer accept returns. the product counts as used.
i'm in a hurry, and need my order in a couple of days.(and live outside NL, BE, Lux, germany)
is there a way to send and deliver fast?
yes we can, please contact us for the express delivery rates. they vary much with each country. paypal payment is required to process your order ASAP. please be aware that this method is very expansive.